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Booking and refunds policy


How to book your treatment

You can book your treatment:

o   by telephone: 020 7937 2449

o   by e-mail: wellbeing.spa@hotmail.co.uk


20% deposit will be charged at the time of booking.

For telephone bookings your credit card details will be required.

Cancelling or changing appointments

As a matter of courtesy to our therapists and other clients please give us at least 48 hours' notice if you wish to cancel or change your appointment. Cancellation of bookings made via e-mail is required to be made by 48 hours e-mail notice in advance.Otherwise we will be unable to refund your deposit.

If you wish to cancel a course of treatments we will charge the regular retail price for the treatments that you have already taken from the course.

Products’ refund or exchange

Products in their original condition and with a valid receipt can be returned for refund within 14 days from the date of purchase. Please note that for safety and hygiene reasons we cannot refund or exchange products which have been opened or used.

               Wellbeing Spa, 43 Kensington Church Street, W8 4BA London tel: 020 7937 2449, e-mail: wellbeing.spa@hotmail.co.uk

How to find us

Wellbeing Spa
43 Kensington Church Street
W8 4BA London
tel: 020 7937 2449

Opening hours:
Mon - Sun: 11 am - 8 pm